After Sales Manager

Job Overview: Plan and manage the Group's post-sales technical support function – providing product and technical assistance to four constituencies, and ensuring excellent after-sales service, customer satisfaction and support for on-site issues.

Key Responsibilities:

• Technical support hotline / helpdesk: establish and run the Group's first structured post-sales technical support channel (phone, email, Odoo ticketing) – the single entry point for all four constituencies.
• Support to internal installation teams: act as a second-line technical escalation for the 3 installation teams on issues beyond Foreman-level troubleshooting – commissioning faults, controller programming, non-standard configurations.
• Support to Group Maintenance: provide technical backup to Team Coordinators and Technicians on complex breakdown diagnostics.
• Support to independent installers (complete elevators from Factory): provide installation manuals, technical drawings, commissioning checklists and troubleshooting assistance to external installer companies.

Compensation & Benefits:

• Base salary as per company policy
• Overtime as per company policy
• Accommodation, transportation, medical insurance and other benefits