ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Where applicable, communicate with customers to attempt to bring resolution
• Communicate feedback and progress to management
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Escalate customer complaints and / or calls through the appropriate channels to management
EDUCATION and / or EXPERIENCE
• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
• Knowledge and understanding of facility management environment
• Knowledge, understanding, and compliance with Service Request policies and procedures
• Previous customer service and / or call center experience is a must
• Bi-lingual (English and Arabic) is a must
Passport Should be ECNR.
Age Limit : 21 to 45
Transportation : -500
Accommodation :- 750
Jay Ambe Overseas Services ( Andheri East, Mumbai )
Mobile : 7738002023
Email : firstname.lastname@example.org