Urgent Opening for Saudi Arabia - Customer Support Center Agents / Help Desk / CMMS Coordinator

Posted by GULFWalkin on 08-03-2019
This Job will become expired on 2019-04-08
Urgent Opening for Saudi Arabia - Customer Support Center Agents / Help Desk / CMMS Coordinator
Working Location : KSA
Employment Type :  Full-Time

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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Where applicable, communicate with customers to attempt to bring resolution
• Communicate feedback and progress to management
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Escalate customer complaints and / or calls through the appropriate channels to management

EDUCATION and / or EXPERIENCE
• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
• Knowledge and understanding of facility management environment
• Knowledge, understanding, and compliance with Service Request policies and procedures
• Previous customer service and / or call center experience is a must
• Bi-lingual (English and Arabic) is a must

Passport Should be ECNR.
Age Limit : 21 to 45

Basic :-3,000
Transportation : -500
Accommodation :- 750

Contact :
Jay Ambe Overseas Services ( Andheri East, Mumbai )
Mr. Jatin
Mobile : 7738002023
Email : jatin@jayambeoverseas.com

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