URGENT REQUIREMENT FOR POSTAL INDUSTRY IN QATAR

Posted by GULFWalkin on 06-10-2018
This Job will become expired on 2018-11-06
URGENT REQUIREMENT FOR POSTAL INDUSTRY IN QATAR
Working Location : Qatar
Employment Type :  Full-Time

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Lead - Digital Delivery

Job Purpose:
Lead and manage the delivery and operations for all digital channels for Post
Knowledge / Skill Required:
 Strong communication skills, to communicate effectively ideas & concepts
 Experience in executing techniques such as field observations, contextual inquiries, usability testing, focus group facilitation, interviews to determine user needs and define usability requirements during projects
 An understanding of user experience design principles and guidelines
 Ability to develop the user interface prototypes
 Experience in collaborating with visual designers to create graphical renditions of wireframes
 3+ years of experience in a Digital delivery related role
Key Responsibilities:
 Plan and coordinate the delivery and implementation across Digital channels of Q-Post, including web, mobile, self-service kiosks, smart lockers, and other
 Ensure a consistent multi-channel experience for end user customers
 Ensure alignment with Q-Post defined customer experience and branding guidelines
 Define and monitor key channel utilization and performance metrics, and proactively identify improvement opportunities
 Analyze business demand for channel development from business users and determine feasibility of implementation
 Report on progress of digital channel projects
 Manage relationship between suppliers that manage and maintain digital channels
Processes Owned
 Requirements Analysis
 Service Design
 Service Build
Email id: hr49@ggheewala.com , Contact: 022 66 66 5368 / 53 / 95 / 26

Consultancy: G Gheewala Human Resource Consultants, Mumbai

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